The Effect of Emotional Intelligence on the Effectiveness of Smart Learning in Workplace Environments
Keywords:
Emotional intelligence, smart learning, workplace, qualitative analysisAbstract
This study aims to examine the role of emotional intelligence in enhancing the effectiveness of smart learning in workplace environments. A qualitative systematic review was conducted. The study sample included 12 selected articles from international databases focusing on emotional intelligence and smart learning in workplace contexts. Data were analyzed using qualitative content analysis and NVivo 14 software, and the coding process continued until theoretical saturation was achieved. Key subthemes and concepts were extracted and categorized into three main themes: dimensions of emotional intelligence, mechanisms of smart learning, and organizational outcomes. Results indicated that various dimensions of emotional intelligence, including self-awareness, self-regulation, intrinsic motivation, empathy, and social skills, directly or indirectly influence the effectiveness of smart learning. These components enhance self-directed learning, interactive learning, effective use of smart technologies, emotional feedback, learning flexibility, and continuous organizational learning. Additionally, emotional intelligence contributes to improved job performance, innovation, employee mental health, team cohesion, and a learning-oriented organizational culture. Emotional intelligence acts as a critical mediating factor, enabling individuals to manage emotions and interact effectively with smart learning systems, yielding significant individual and organizational benefits. Implementing training and management programs based on emotional intelligence can enhance smart learning effectiveness and organizational performance.
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References
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