طراحی و اعتبارسنجی مدل مدیریت ترومای سازمانی با رویکرد شناختی–رفتاری در سازمان‌های دولتی ایران

سمیه  خزائی کوهپر; داود کیا کجوری; اعظم  حاجی آقاجانی; مهران  مختاری بایع کلایی

Authors

Somayeh Khazaei Kouhpar Department of Management, Cha.C., Islamic Azad University, Chalous, Iran Author https://orcid.org/0000-0002-1608-2632
Davood Kia Kojour Department of Management, Cha.C., Islamic Azad University, Chalus, Iran. Author
Azam Haji Aghajani Department of Management, Cha.C., Islamic Azad University, Chalous, Iran Author https://orcid.org/0000-0002-1608-2632
Mehran Mokhtari Bayeh Kalaei Department of Management, Cha.C., Islamic Azad University, Chalous, Iran Author https://orcid.org/0000-0002-1608-2632

Keywords:

Organizational trauma, Cognitive–behavioral approach, Organizational resilience, Structural equation modeling, Public sector Iran

Abstract

This study aimed to design and validate a comprehensive organizational trauma management model grounded in a cognitive–behavioral approach within Iranian public organizations. A sequential exploratory mixed-method design was employed; in the qualitative phase, semi-structured interviews with 19 experts were analyzed using Braun and Clarke’s thematic analysis in MAXQDA, yielding 273 meaning units, 88 open codes, 17 components, and 4 dimensions; in the quantitative phase, after content validity confirmation (CVR, CVI), a 69-item researcher-made questionnaire was administered to 443 managers and employees using multi-stage sampling, and data were analyzed via SPSS and SmartPLS using PLS-SEM. Confirmatory factor analysis demonstrated acceptable factor loadings (>0.6), composite reliability and Cronbach’s alpha (>0.7), and AVE (>0.5), with an overall model fit of GOF=0.750; path coefficients indicated that behavioral–emotional (0.901), organizational (0.873), social (0.864), and cognitive (0.846) dimensions had the strongest effects, while social problem-solving skills (0.944), interpersonal communication improvement (0.918), and organizational culture change (0.895) showed the highest priority. The proposed model offers a multidimensional, context-specific framework for prevention, intervention, and recovery from organizational trauma, contributing to enhanced resilience, improved employee mental health, and increased organizational effectiveness.

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