Identifying and Ranking Components of Modern Public Services for Sustainable Urban Social, Economic, and Environmental Development
Keywords:
Modern public services, sustainable urban development, urban governance, social equity, innovationAbstract
This study aims to identify and prioritize the components of modern public services within a sustainable urban development framework and propose a comprehensive model for municipal improvement. This mixed-method study employed qualitative and quantitative approaches. In the qualitative phase, thematic analysis based on semi-structured interviews with 19 experts was conducted. In the validation phase, a three-round Delphi technique with 17 experts was applied. In the quantitative phase, data were collected through a 96-item questionnaire from 228 municipal managers in Mazandaran Province and analyzed using structural equation modeling. Validity and reliability were confirmed using CVI, CVR, Cronbach’s alpha, and composite reliability indices. Qualitative results identified six main themes: participatory governance, social equity, sustainable resource management, technological innovation, economic sustainability, and civic education. Delphi findings confirmed expert consensus on these components. Quantitative results indicated a well-fitted structural model and significant relationships between components and sustainable urban development. The proposed model provides a practical framework for enhancing public service delivery and achieving sustainable urban development in municipalities.
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