Human Resource Performance Management in Public Service Organizations (Case Study: Martyrs and Veterans Affairs Foundation)
Keywords:
Performance management, human resources, human resources excellence, excellence-oriented leadershipAbstract
This study aims to design and validate an indigenous excellence model for human resource performance management aligned with the mission and value-based nature of public service organizations, focusing on the Martyrs and Veterans Affairs Foundation. The study adopted an applied, quantitative, and descriptive–analytical design using structural equation modeling; the statistical population comprised 1,200 managers and experts, from whom 291 participants were purposively selected, data were collected through a researcher-developed 70-item questionnaire covering 19 components and five main dimensions, and content validity, construct validity (convergent and discriminant), and reliability (Cronbach’s alpha > 0.80) were confirmed, with data analyzed using SPSS and LISREL. Confirmatory factor analysis and structural modeling results indicated adequate model fit, significant factor loadings for all dimensions, and acceptable convergent and discriminant validity, confirming the explanatory power of leadership excellence, human capital excellence processes, organizational excellence culture, performance excellence system, and performance transformation outcomes. The validated model provides a context-specific and practical framework for enhancing effectiveness, fairness, learning, and service quality in value-driven public service organizations.
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